Refund Policy

At Keescat, we aim to ensure your shopping experience is delightful and your purchase meets your expectations. However, if you are not entirely satisfied, we provide a straightforward return and refund process:

Return Period: Returns are accepted within 180 days of the purchase date.

Product Condition: Items must be returned unused, unworn, unwashed, and in their original condition with all tags and packaging intact.

Refund Procedure: Upon receiving and inspecting your return, we will initiate a refund to your original payment method. Please note that refunds may take 5-10 business days to reflect in your account.

Exclusions: Returns will not be accepted for items that are damaged, used, altered, or missing tags. Items purchased during sales or special promotions may have distinct return policies (check product pages for details).

Return Shipping: Customers are responsible for return shipping costs, except for defective or incorrectly shipped items. We strongly recommend using a trackable shipping service to ensure your return arrives safely.

For assistance or questions regarding your return, please contact our customer service team—we’re here to help!

This version maintains the original structure and key details (e.g., 180-day window, 5-10 business days for refunds) while adapting the tone and terminology to suit the “Keescat” brand.